Effective Date: 01-Nov-2025
Welcome to Zpluszone. By accessing or using our website www.zpluszone.com you agree to the following Terms and Conditions. Please read them carefully before making any purchase.
1. General Information
Zpluszone is an online platform that sells only pure and best quality handmade products. By using our website, you agree to comply with these terms, our Privacy Policy, and all applicable laws and regulations.
We reserve the right to modify these terms at any time. Updates will be posted on this page with the latest effective date. Continued use of the site after changes means you accept the revised terms.
2. Products and Descriptions
We make every effort to display our products accurately, including colors, sizes, and descriptions. However, as handmade products may vary slightly in color, texture, or shape, minor variations are not considered defects.
Zpluszone reserves the right to change or discontinue any product at any time without prior notice.
3. Orders and Payments
- All orders placed through our website are subject to acceptance and availability.
- You agree to provide accurate billing, shipping, and contact details.
- Orders will only be processed once full payment has been received.
- We use secure third-party payment gateways. Zpluszone does not store your payment details.
If a payment fails or a product becomes unavailable after you place an order, we will inform you promptly and process a refund if applicable.
4. Shipping and Delivery
- We strive to deliver products within the estimated time mentioned during checkout.
- Delivery times may vary due to location, courier delays, or unforeseen circumstances.
- Risk of loss passes to the customer once the product is shipped.
If your order is delayed or lost, please contact us at zpluszoneindia@gmail.com, and we’ll assist you promptly.
5. Returns and Refunds
Since our products are handmade, slight imperfections are part of their uniqueness and charm. However, if you receive a damaged or incorrect item, you can request a return or replacement within 7 days of delivery.
To initiate a return:
📧 Email us at zpluszoneindia@gmail.com with your order number, item details, and reason for return.
Product unboxing video is mandatory for processing refund or replacement.
Refunds (if applicable) will be processed after we receive and inspect the returned item.
Note: Used or damaged items (not due to shipping) are not eligible for return.
6. Pricing and Taxes
All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.
Prices may change without prior notice. Applicable taxes will be added during checkout as per Indian law.
7. Intellectual Property Rights
All content on the website—including images, text, logos, graphics, and designs—is the property of Zpluszone.
You may not reproduce, distribute, or use any content from our site without prior written permission.
8. User Responsibilities
By using this website, you agree not to:
- Use the website for any unlawful or fraudulent activities.
- Upload harmful or malicious software.
- Misrepresent your identity or provide false information.
- Infringe upon the intellectual property rights of Zpluszone or others.
9. Limitation of Liability
Zpluszone will not be held responsible for:
- Any indirect, incidental, or consequential damages arising from your use of our website or products.
- Delays or failures caused by events beyond our control (such as natural disasters, courier issues, etc.).
Our total liability for any claim shall not exceed the amount paid for the product in question.
10. Governing Law
These Terms and Conditions shall be governed by and interpreted under the laws of India.
Any disputes arising from or related to these terms shall fall under the exclusive jurisdiction of the courts in Kerala, India.
11. Contact Us
If you have any questions, concerns, or feedback about these Terms, please contact us at:
📧 zpluszoneindia@gmail.com