Effective Date: 01-Nov-2025
At Zpluszone, we take utmost care to deliver your favorite handmade products safely and on time. Each product is crafted with love, packed carefully, and shipped through trusted delivery partners to ensure it reaches you in perfect condition.
1. Order Processing Time
- All orders are processed within 20–30 business days after payment confirmation.
- Since our products are handmade, some items may require additional preparation time.
- Orders placed on weekends or public holidays will be processed on the next working day.
If there’s any delay due to high demand or unforeseen circumstances, we’ll notify you by email at zpluszoneindia@gmail.com.
2. Shipping Methods & Delivery Time
We ship across India through reliable courier partners such as India Post, DTDC, Bluedart, Delhivery, and others.
Typical delivery time:
- Within Kerala: 20–30 business days
- Rest of India: 20–30 business days
Delivery times may vary depending on your location, courier service availability, and local conditions.
3. Shipping Charges
- Shipping charges (if applicable) are displayed at checkout before you make payment.
- Occasionally, we offer free shipping on promotional or bulk orders.
- Any applicable taxes or handling fees will be clearly mentioned before order confirmation.
4. Tracking Your Order
Once your order is shipped, you will receive an email or SMS with a tracking ID and link to track your parcel’s status.
If you face any issue tracking your order, you can always contact us at zpluszoneindia@gmail.com, and we’ll help you locate your shipment.
5. Delays & Non-Delivery
While we do our best to deliver your order on time, delays may occur due to:
- Courier or transportation issues
- Weather disruptions or natural calamities
- Incorrect or incomplete delivery address
If your order is delayed or returned due to an address error or unavailability, we will reach out to you via email to resolve the issue.
6. Damaged Packages
If your package appears tampered or damaged upon delivery, please do not accept it from the courier.
Kindly take a photo and contact us immediately at zpluszoneindia@gmail.com with details.
We will investigate the issue and arrange for a replacement or refund as per our Return & Refund Policy.
7. International Shipping
Currently, Zpluszone ships only within India.
International shipping will be introduced in the future — updates will be announced on our website and social media pages.
8. Contact Us
For any questions, clarifications, or support regarding your order delivery, feel free to reach out to us:
📧 zpluszoneindia@gmail.com
We’re always happy to help you with your orders and ensure your Zpluszone experience is smooth, secure, and satisfying.