Effective Date: 01-January-2026

At Zpluszone, we are committed to delivering healthy, carefully packed garden products including plants, saplings, seeds, and gardening essentials. Due to the nature of live and garden-related products, we follow a Replacement-Only Policy.

By placing an order on www.zpluszone.com, you agree to the terms outlined below.

1. Replacement Eligibility (No Return / No Refund)

We do not offer returns or refunds under any circumstances.

Replacement requests will be accepted only if:

• You receive a damaged or incorrect product
• The damage occurred during transit
• You contact us within 24 hours of delivery
• You provide a clear, continuous unboxing video showing:
  • The unopened package
  • The shipping label
  • The damaged product inside

⚠️ Without a proper unboxing video, replacement requests will not be accepted.

2. Items Not Eligible for Replacement

Replacement will not be provided for:

• Issues reported without an unboxing video
• Damage caused after delivery
• Plant wilting or drying due to weather, delay, or improper care
• Natural variations in plant size, color, leaf shape, or growth
• Change of mind or dissatisfaction after delivery
• Orders reported after 24 hours of delivery

3. Live Plant & Garden Product Disclaimer

• Plants and saplings are live products; their health depends on climate, soil, watering, sunlight, and care.
• Temporary stress during transit is normal and does not qualify as damage.
• Product images are for reference only; actual appearance may vary naturally.

These factors are not considered defects.

4. Replacement Process

To request a replacement:

1. Email us at zpluszoneindia@gmail.com within 24 hours of delivery
2. Include:
   • Order number
   • Reason for replacement
   • Unboxing video (mandatory)
   • Clear photos of the issue
3. Our team will review your request within 2–3 business days
4. If approved, a replacement will be dispatched

🔁 Replacement will be sent only once per order.

5. Shipping Policy for Replacement

• If replacement is approved due to transit damage or wrong product, Zpluszone will bear the shipping cost
• No replacement will be issued for reasons beyond our control such as courier delays, weather, or handling after delivery

6. Order Cancellation

• Orders can be canceled within 12 hours of placing the order, only if not shipped
• Once shipped, cancellation is not allowed

To cancel, contact us immediately at zpluszoneindia@gmail.com

7. Contact Us

For any questions or assistance related to replacement requests, please contact:
📧 zpluszoneindia@gmail.com

We appreciate your understanding and support. At Zpluszone, we strive to pack every garden product with care and ensure a transparent, fair policy for both our customers and our business.